You have heard about EQ and it’s importance for leaders. But have you heard about OQ? It is the missing piece of the leadership puzzle. What is Leadership OQ? Why is it important? Listen to our CEO, Anita, as she addresses these questions about leadership OQ and more in this 3 minute video If you […]
Developing business acumen is vital for leaders to drive growth and improvement. Discover practical steps to enhance your skills today.
Discover how leadership coaching services can enhance communication, decision-making, and employee engagement for organisational success.
Kali and her leaders managed a key customer-facing function. The problem was that, over time, the processes had become complicated and cycle times had blown out. Whilst the team followed the processes, they never asked the “why”. She needed to stimulate fresh perspectives and get over “that’s the way we’ve always done it”. Team engagement […]
When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development, where it had been effectively used to rapidly deliver software in quick iterations. How would this work in a continuous operating environment? QBS’s Core Operational […]
As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt with high-value claims often involving litigation, each with its own complexities and nuances. Recognising the need for improvement, Scott turned to QBS’s Core […]
Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking on the Core Operational Excellence leadership development program taught Alex the science behind her instincts and the confidence to further develop with the […]
As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the various business lines became the responsibility of his team. If his team are unable to resolve the dispute within prescribed timeframes it is escalated to […]
We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on who is asking the question! In this comprehensive guide, we explore the numerous ways COE offers a “win/win/win”. Read on to discover how COE can […]
Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while working under the continual expectation to enhance service standards and reduce costs. The team faced a challenging environment with numerous new products, staff cuts, and unexpected turnover particularly detrimental due […]
