Tag Archive for: Business Innovation

Tackling Backlogs with Queuing Theory: A Strategic Approach

Do you find yourself facing several operational challenges?

Here’s the scenario:

  • Your team’s backlog is growing, even though there doesn’t seem to be an increase in demand.
  • Your team is putting in a lot of effort.
  • You’re consistently missing delivery targets, and cycle times are expanding.
  • Efforts to enhance efficiency are falling flat.
  • Adding more personnel isn’t an option, and even if it were, it wouldn’t happen quickly.

You might hope that these issues will somehow resolve themselves, but what will you do when they recur? What kind of impact does it have on your customers and employees? Where is the breaking point? If you can’t regain control of the situation, the damage to your business could be substantial, and you might lose control over it entirely – not an ideal scenario.

We’re here to help by shedding light on the science of queuing theory, offering practical insights into the factors driving these challenges. While it’s a complex field, we’ll demystify it for you in a straightforward way.

Understanding All Work as a Process

When we view all work as a process (even if it doesn’t resemble a production line), we begin to think about flow. Every process involves an input, a transformation (involving people, systems, or machines), and an output. Our ecosystem comprises numerous processes, each with its unique characteristics.

The Role of Variation

Variation refers to changes or slight differences that are commonplace. For instance, it could involve variations in input volume or quality, team members’ skills, or the process they follow. The impact of variation can vary across different processes and ecosystems – some are more affected than others. However, one thing is clear: if left unmanaged, it significantly impacts your end results, especially in terms of cycle time, turnaround time, or end-to-end time – essentially the same thing.

The Science of Queues

When we talk about queues, we’re referring to the same queues you encounter at the supermarket, in the emergency department, on the phone, or at traffic lights – situations where something or someone is waiting. Queuing theory has given rise to various formulas used to estimate queue times. Instead of delving into the formulas, we’ll provide you with the key takeaways:

Queue times increase when:

  • You have less people available (a rather obvious factor).
  • The time required to complete the work increases, often due to increased complexity.
  • Demand surges, driven by factors like growth or seasonality.
  • Utilisation (i.e., how busy you are) rises. When it approaches 100%, queues can spiral out of control – picture filling a bucket; if you keep pouring water when it’s already full, it overflows, and there’s no capacity to contain it.

Now, here’s the kicker

Queue times increase EXPONENTIALLY with variations in inputs or processes. Think differing motivation levels, demand fluctuations, or varying case complexities.

The impacts are far more severe when operating at higher utilisation levels. We often see organisations striving for efficiency by operating at high utilisation settings, but if there’s a lot of unmanaged variation, it comes at the expense of customer experience.

Conclusion: Strategic Solutions

There are systematic and strategic ways to address queuing theory challenges – either by reducing or managing the sources of variation within your ecosystem. In our Core Operational Excellence program, we teach and coach leaders to do just that in real time.

Leveraging the 70/20/10 Learning Model for Organisational Success: QBS’s Proven Approach

The world of professional development is evolving, and in the heart of this change lies the transformative 70/20/10 learning model. As more businesses appreciate the impact of continued learning on their success, this framework is rapidly becoming the cornerstone of effective training programs. At QBS, we’ve adopted this dynamic model to craft training experiences that not only equip participants with knowledge but also mould them into efficient, forward-thinking leaders. We do this by leveraging the 70/20/10 learning model in our Core Operational Excellence and Introductory Operational Excellence leadership programs

The Learning Model Revolutionising Business Training

At its core, the 70/20/10 model is a blend of experiential, social, and formal learning. It proposes that 70% of knowledge comes from on-the-job experiences, 20% from interactions with others, and 10% from formal educational events. This strategy reflects how we naturally learn and allows learners to integrate new knowledge with their personal experiences. Whether it’s a critical decision at work or a stimulating conversation with a colleague, the 70/20/10 model considers every interaction a learning opportunity.

Empowering Individuals and Organisations: The Wide-Ranging Benefits of the 70/20/10 Model

The 70/20/10 model, when used correctly, has a multitude of benefits:

Personal Growth and Career Advancement

Through the 70/20/10 model, individuals experience holistic development. They cultivate critical thinking and problem-solving skills via experiential learning, enhance their communication and interpersonal abilities through social interactions, and expand their knowledge base via formal education. This multifaceted approach fosters well-rounded professionals ready to lead in the modern business landscape.

Propelling Organisational Success

For Australian organisations, this model is a blueprint for cultivating a robust learning culture. By focusing on real-world experiences and peer interactions, it boosts team collaboration, enhances adaptability, and promotes innovation. In essence, the 70/20/10 model helps businesses build a workforce capable of steering the organisation towards enduring success.

Graduates of the Core Operational Excellence program by QBS which leverages the 70/20/10 learning model for organisational success.

Graduates of the Core Operational Excellence program by QBS which leverages the 70/20/10 learning model for organisational success.

QBS’s Take on the 70/20/10 Model: An Approach Tailored for Transformation

At QBS, we’ve refined the 70/20/10 model to align with our commitment to fostering proactive and disciplined leaders. Our programs begin with logically sequenced workshops – providing the formal education (10%). Each is followed by focused on-the-job application with peer and coach interactions (70% and 20% respectively). This structure ensures that our learners not only understand the principles of operational excellence but can also apply them in real-world contexts.

To further bolster this learning, we provide individual coaching and performance assessment. This ongoing support helps learners consolidate their knowledge, enhance their skills, and progress confidently towards their leadership goals.

Embrace the Future of Learning with the 70/20/10 Model

The 70/20/10 model is more than a learning framework—it’s a strategy for personal growth and organisational success. By aligning learning with our natural cognitive processes, it ensures knowledge retention, skill development, and the cultivation of innovative, proactive leaders.

At QBS, we’ve witnessed the transformative power of this model firsthand. We invite you to experience this dynamic learning approach, revolutionise your leadership development, and propel your organisation towards new horizons of success.

Join QBS’s Leadership Revolution Today

If you’re ready to experience the game-changing impact of the 70/20/10 model, it’s time to explore QBS’s range of programs for operational excellence. Your journey towards leadership excellence begins with QBS!

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Navigating the Corporate Jungle: A Survival Guide for Modern Leaders - Quality Business Services, Melbourne

Navigating the Corporate Jungle: A Survival Guide for Modern Leaders

The corporate world is often likened to a jungle. It’s dense, competitive, filled with diverse creatures, and riddled with both seen and unseen challenges. To survive and thrive, leaders must navigate this intricate ecosystem with wisdom, resilience, and strategy. This article aims to be your compass, guiding you on a journey towards effective leadership and operational excellence.

Adaptation: The Chameleon’s Lesson

In the corporate jungle, change is the only constant. Market trends shift, customer preferences evolve, and technologies advance at a mind-boggling pace. The first lesson comes from the chameleon, a master of adaptation. As leaders, we must similarly adapt our strategies, constantly learning and innovating to keep our organisations agile and competitive.

Strength in Diversity: The Lesson of the Rainforest

A tropical rainforest thrives due to its diversity of species, each playing a unique role in maintaining the ecosystem. Likewise, diverse teams—comprising different experiences, skills, and perspectives—contribute to a dynamic and innovative workforce. Embrace diversity, foster inclusivity, and harness the collective strength of your team to conquer the corporate jungle.

Patience and Timing: The Crocodile’s Lesson

Crocodiles are known for their patience. They wait for the perfect moment to strike. Similarly, leaders must exercise patience and perfect their timing—whether it’s for launching a new product, implementing a strategy, or making key business decisions. Patience, coupled with a keen sense of timing, is often the difference between success and failure.

Collaboration: The Ant’s Lesson

One single ant is small, but together, ants accomplish remarkable feats. They embody the spirit of collaboration, working in perfect unison towards a common goal. In the corporate jungle, the ability to foster a collaborative environment and work effectively as a team is a crucial leadership skill.

Avoiding Predators: The Gazelle’s Lesson

Just as gazelles must be vigilant of predators in the jungle, leaders need to be aware of potential threats in the corporate landscape. These threats could be competitors, market changes, or internal challenges. By being proactive and vigilant, leaders can mitigate risks and protect their teams and businesses.

Navigating the corporate jungle is an exhilarating challenge. It demands a versatile skillset and an indomitable spirit. The jungle is unforgiving, but it also rewards those who master its rules with growth, success, and fulfilment.

Here at Quality Business Services, we are dedicated to equipping you with the skills and tools you need to not just survive, but thrive in the corporate jungle. One such tool is our free Leadership Skills Audit, designed to help you identify any roadblocks you might be facing and fast-track your leadership success. With this audit, you’ll gain insights into your strengths and areas of improvement, empowering you to navigate the corporate jungle with greater confidence and effectiveness. Download it today, and take the next step in your leadership journey.

Transformative Leadership: Inspiring Continuous Process Improvement

In the modern business landscape, success hinges not only on innovation but on continuous improvement. Leaders play a vital role in fostering this culture of persistent growth and evolution. This concept, often referred to as “transformative leadership”, serves as a cornerstone for thriving in today’s dynamic market.

The Nature of Transformative Leadership

Transformative leadership goes beyond managing teams and processes—it involves inspiring change and growth. Transformative leaders leverage their influence to foster an environment that encourages continuous learning, process improvement, and innovation. They view each challenge as an opportunity for growth and every success as a stepping stone towards further improvement.

Continuous Process Improvement: A Key Objective

A core objective of transformative leadership is to inspire continuous process improvement. This means that processes are consistently evaluated and refined to drive increased efficiency, productivity, and quality. It’s not about making massive overhauls, but about making small, steady changes that culminate in significant improvements over time.

The Role of Transformative Leaders in Process Improvement

Transformative leaders are at the helm of this continuous improvement journey. They cultivate an environment where team members feel empowered to challenge the status quo, propose innovative solutions, and implement changes. They drive the shift from a reactive culture that addresses problems as they arise, to a proactive culture that prevents issues through ongoing process refinement.

Skills for Transformative Leadership

A transformative leader needs to demonstrate several key skills and attributes. These include visionary thinking, the ability to inspire and motivate, resilience in the face of challenges, and a commitment to lifelong learning. Additionally, transformative leaders possess a keen understanding of their organisation’s processes and an ability to identify opportunities for improvement.

From Vision to Reality

Transformative leaders translate their vision for continuous improvement into reality by establishing clear goals, creating robust plans, and engaging their teams in the process. They demonstrate the value of improvement not just in terms of business outcomes, but also in relation to team development and job satisfaction.

In summary, transformative leadership, with its focus on inspiring continuous process improvement, is integral to business success in the modern world. It involves fostering a culture of consistent growth, driving productivity, and, ultimately, enhancing the bottom line.

Empower Your Leadership Team with Operational Excellence

Want to embrace transformative leadership and inspire continuous improvement in your organisation? Discover more about our leadership programs that are designed to equip your teams with the tools and techniques to become transformative leaders.

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Embrace change, inspire improvement, and drive success with transformative leadership.