Prior to engaging QBS, Lynley Corcoran and her HR team had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management skills that their operational leaders required. Lynley aimed to address specific challenges within the organisation, including: Supporting leaders in transitioning to a new operational management […]
Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team of supply chain planners at a large retailer were grappling with several challenges: They frequently found themselves dealing with emergencies, constantly putting out fires without a clear understanding of what […]
Matt and his team operated within the workforce planning function of a large retailer, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate details and grappled with an intense workload, especially given the specialised nature of their roles. Matt was looking to transition from being primarily […]
Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility’s operations due to lockdowns, and isolation periods. Graeme’s primary objectives were to engage his team in a growth and improvement mindset and to enhance his own leadership skills, as he had not previously undergone formal training. Graeme faced several challenges for […]
Prior to Neil’s engagement with COE, he grappled with an array of challenges within his newly inherited team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’ people plan, and a region ranking in the middle of the pack. Missed People & Culture (P&C) targets further compounded the difficulties, exacerbated […]
Tim Robinson’s organisation was dealing with several challenges within his business area, such as: Reactive resourcing. A cumbersome change management process for customers. Neglect of operational data review. Absence of a continuous improvement strategic plan. Operating in DevOps phase 1. Tim and his team were aware of the issues but didn’t fully recognise their extent […]
Michelle was a disciplined, data-driven leader, even before engaging with COE. However, she faced a challenge: her team of leaders didn’t share the same depth of analytical thinking. Gut feelings often dominated their decision-making processes. Michelle aimed to instil a common approach within her team, encompassing shared frameworks, language, and tools. Her leaders needed to […]
Before Byron Brink crossed paths with the COE program through Quality Business Services, he found himself navigating the complexities of Telstra’s operations with a sense of uncertainty. His daily experience centred around these concerns: Lack of a clear view of the delivery pipeline, focusing solely on monthly outcomes. Metrics centred around historical performance rather than […]
In a rapidly evolving financial landscape, the Risk Division of a major bank faced a unique set of challenges. Unlike other divisions that had embraced process maturity and business excellence initiatives, they perceived themselves differently. They believed they didn’t have processes; they had specialists. The result was an accumulation of requirements, reports, and actions, leading […]
In telecommunications, the pressure to deliver excellence while constantly reducing staff and resources is a familiar challenge. Nicole Blackwell, an Incident Management professional, was in a situation where her team’s voice was going unheard. Pressed to deliver large projects, the team juggled a multitude of improvements, yet it was hard to remember what they had […]
