Program Overview
Leadership Transformation
Cultivates proactive, disciplined leaders who work on the business.
Bridging the Gap of Conventional Leadership Training
We understand that operational acumen, or OQ, is essential to achieve operational excellence and cultivate a high-performance culture. Unlike traditional management training, which often emphasises generic people management skills, our Core Operational Excellence program goes beyond that. We focus on fostering collaborative problem-solving, critical thinking, analytical thinking, process management and improvement, data acumen, and balancing demand with capacity. Operational acumen represents a core set of competencies that adds substance to leadership and management skills like communication and influencing. Our program is designed to transform the mindset and operations of leaders, equipping them with the necessary tools to achieve sustainable outcomes. It’s about embracing the power of “and” rather than settling for “or.”
By adopting systems thinking, leaders can identify the levers to pull for sustainable business improvement
We focus on developing critical thinking, business acumen, and a continuous improvement mindset. Our approach empowers leaders to work on the business, delegate, and trust their teams, leading to improved employee engagement. We help leaders manage patterns rather than reacting to individual incidents, learning from repeat issues and understanding the underlying drivers. We encourage leaders to shift away from blaming individuals and to recognise that the ecosystem design may have contributed to poor performance. QBS works with leaders to optimise their ecosystem for success.
Program Delivery
- In-house or Public Program
- All face to face
- Potential for hybrid with majority workshops face-to-face and selected workshops online
What’s Included?
- Comprehensive induction and welcome pack
- 6 collaborative participant workshops over 9 months
- 6 leader briefingsÂ
- Expert coaching support and feedback on the real-time application of the 6 workshops to your role
- Extensive resources delivered via our Learning Management System, including presentation slides, workbook, recommended reading, case studies, business simulation, videos, templates and completed examples
- Rich assessment feedbackÂ
- Graduate Certificate of Applied Management from Torrens University (on completion)
Who is it for?
- Leaders at any level, in any function, in any industry (you will be stretched to work at your challenge level)Â Â
- Businesses that are not achieving KPIs and/or budgets, operating in silos, and have low engagement.
- Any leader with an appetite to enhance how they manage and improve their area
Qualification Benefits of the Core Operational Excellence Program
On successfully completing this program and meeting assessment requirements, participants will be eligible to graduate from Torrens University’s Graduate Certificate of Applied Management. Graduates of the GCAM receive direct entry to continue their studies towards completion of Torrens University’s MBA program.
Core Operational Excellence Program Objectives
This award-winning Core Operational Excellence program achieves the following objectives:
Critical Thinking Mastery
Develop critical thinking skills in program participants and their teams.
Improvement Mindset
Equip leaders with tools and knowledge for continuous operational improvement.
Apply a Practical Approach
Guide leaders towards structured, methodical team and process management.
Empower Team Dynamics
Techniques to engage and empower teams to enhance business outcomes.
Innovation Culture Boost
Promote innovation and efficiency through practical, actionable strategies.
Take The First Step To Operational Excellence
Schedule a no-obligation 15-min call with us to assess if this program is suitable for your leadership team.
Program graduates deliver tangible benefits & results
20%
Improvement in productivity
20%
Overtime reduction
35%
Increased Customer Satisfaction
25%
Customer Complaint Reduction
40%
More Employee Engagement
30%
Rework & Defects Reduction
60%
Cycle Time Reduction
40%
Cross Skilling Increase
Let’s get your team beyond ‘awareness’ of the problems, and into applying a powerful solution.
With the right mindset, leaders can anticipate and prevent issues, ultimately enhancing customer satisfaction. We acknowledge that this journey requires discomfort, as it involves changing long-standing behaviours. Our supportive environment encourages experiential learning, allowing for mistakes and reflection to drive personal and organisational growth. Even when things go well, we encourage a practice of reflection to understand why something worked. We cultivate curiosity.
What Participants Say About The COE Program
A Transformative Learning Journey
Our program is designed as a genuine 70/20/10 learning experience, where participants embark on a transformative journey of growth and development. After an initial induction, participants attend a series of logically sequenced workshops, each lasting approximately one day and spaced 5-6 weeks apart. During these workshops, they receive comprehensive portfolios and templates to guide their learning and application of operational acumen concepts. Following each workshop, participants continue working on the concepts with their teams, leaders, and stakeholders, supported by one-on-one expert coaching. This collaborative approach ensures that they can effectively apply what they have learned to their specific roles and business contexts. Throughout the program, participants document their progress in portfolios, which are then assessed by experienced leaders and coaches. This assessment provides valuable feedback and guidance, helping participants continuously improve and reach their full potential.
Driving Organisational Success
By successfully completing all six portfolios to the satisfaction of the assessors, participants earn a nationally recognised tertiary qualification. They also have the option of continuing on after COE to complete the remaining units of a university MBA. Experience a powerful learning journey that empowers participants to drive organisational success, enhance their skills, and unlock new opportunities. Through COE, your participants will become collaborative and proactive leaders, enabling their teams towards achieving goals, meeting KPIs, and staying within budgets, ultimately improving your overall business performance. Expect their team members to become more engaged, fostering a positive and productive work environment. Together, they will transform your organisation, leading to greater success and sustainable growth.
Ready to give up
micro-management?
Uplift your team and equip them with the acumen to take action. Download our program brochure and indicative timelines for your team to get started.
