Quality Business Services

Explore Our Programs

Learn More Enquire Now

Introductory Operational Excellence

A Comprehensive Approach for Developing Emerging Leaders

The Introductory Operational Excellence (IOE) program is a targeted learning experience for team members seeking enhanced problem-solving, leadership understanding, and effective communication, who might not yet be ready for the COE program. IOE provides a comprehensive framework for growth and development.

Learn More About IOE

Core Operational Excellence

Core Operational Excellence is designed as a genuine 70/20/10 learning experience, where participants embark on a transformative journey of growth and development that can lead to a Graduate Certificate of Applied Management qualification on completion.

After an initial induction, participants attend a series of logically sequenced workshops, each lasting approximately one day and spaced 5-6 weeks apart. During these workshops, they receive comprehensive portfolios and templates to guide their learning and application of operational excellence principles.

Learn More About COE

Short Workshops & Masterclasses

Team buy-in takes time and persistence. To enable this, we’ve developed a suite of engaging, real-time short courses for you and your leaders, based on our award-winning Core Operational Excellence program. QBS are passionate about results and our half day workshops are rich with pragmatic frameworks that, together, we will apply to your business.  Our one-hour masterclasses are another option for tasting the QBS difference.

Explore Short Courses

Trusted by

Remove Your Business From The Restructure Cycle

Equip your leaders with confidence and competence to work with their team, on and in the business. Build happier teams and improve your KPIs.

Empower Team Dynamics

Techniques to engage and empower teams to enhance business outcomes.

Systems Thinking

Enhances holistic perspective to collaboratively explore and solve challenges in new ways.

Continual Improvement

Leaders learn to continually and sustainably improve processes and solve business problems.

Capacity Management

Provides a solid base for ongoing productivity optimisation and improvement.

Waste Reduction

Leaders learn to streamline processes and recognise areas that can be improved to reduce waste and improve efficiency.

Data Analysis

Use a data-driven approach to enable sustainable growth and development.

Strategic Planning

Guide leaders to create executable plans that deliver sustainable results.

Addressing the Root Cause of Leadership Challenges

We approach things a little differently, by developing your internal leaders. We help you achieve your business goals and reduce costs without causing peripheral damage to another business area, and without the reliance on external consultants.

Our programs use an ‘AND’ approach. In a world of jargon, idea reinvention, and soft skills development, QBS is your practical leadership development partner. Our focus is to sustainably build your leadership team’s operational acumen over a 9 month program by working on your business challenges in real-time.

Who Are Our Programs For?

Leaders or individual contributors at any level, in any function, in any industry. Past participants have included:

Sales, fulfilment, customer service, finance, risk, operations, IT, procurement and strategy.

Emerging leaders through to leaders with thousands of team members. The workplace application will be appropriately challenging for the participant’s role.

Diverse industries such as banking, financial services, technology, telecommunications, healthcare, supply chain and retailing.

Participants will adapt the principles and practices to their specific role and industry. You will have significant flexibility in choosing where to focus the various workplace activities for optimum impact – solve real problems!

Client Testimonials

What Leaders Say About Us

We offer targeted feedback and support, ensuring personalised growth.

Our learning experience goes beyond online webinars. Your leadership team will engage in real-time collaborative learning, continuous reflection and adjustment to achieve double loop learning, and benefit from the insights and experiences of others. Expect robust and rigorous feedback targeted at their specific level of development.

  • In-house training or typical qualification course
  • Soft skills focused
  • Designed with inside-out thinking – compliance focused
  • Expensive to build, usually less expensive to attend
  • Developed by learning professionals not management practictioners
  • In academic language
  • Compartmentalised into discrete units of the qualification
  • Theoretical case study activities with no immediate ROI
  • Rudimentary feedback – competent or not competent
  • Focused on the what, not the why or how
  • Minimal inhouse operational excellence expertise
  • Amazing proven ROIs
  • Teaches how and why not just what.
  • Earn a full university qualification at the end
  • Credly digital badge
  • Quality Business Services COE program
  • Soft skills wrapped around hard skills
  • Designed with outside-in thinking – standing in the shoes of the manager
  • No build cost, slightly more expensive to attend
  • Developed and facilitated by management practitioners
  • Uses practical business language
  • Covers leadership practices that are missing from most programs – manage demand, reduce waste, interpret data
  • Integrated design
  • Solves current business issues in real-time
  • Challenging activities 100% applied in role (no case studies)
  • Rich feedback that helps you get the most out of the program
  • Amazing proven ROIs
  • Teaches how and why not just what.
  • Earn a full university qualification at the end
  • Credly digital badge
  • External Consultants
  • Jargon kings – reinventing old concepts
  • Incentivised to sell next engagement
  • Very expensive
  • Lots of potential for scope creep
  • Don’t uplift your people’s skills – they give you the fish
  • Lots of theory and highly qualified smart people – typically not management practitioners
  • Produce large reports with lots of PowerPoint slides and recommendations telling you what to do
  • Recommendations are hard to implement
  • No accountability for when/if things go wrong or revert to how they were
  • Poor buy-in from leaders
  • Poor ROI
  • Teaches how and why not just what.
  • Earn a full university qualification at the end
  • Credly digital badge

In-house training or typical qualification course

  • Soft skills focused
  • Designed with inside-out thinking – compliance focused
  • Expensive to build, usually less expensive to attend
  • Developed by learning professionals not management practitioners
  • In academic language
  • Compartmentalised into discrete units of the qualification
  • Theoretical case study activities with no immediate ROI
  • Rudimentary feedback – competent or not competent
  • Focused on the what, not the why or how
  • Minimal inhouse operational excellence expertise

Quality Business Services COE program

  • Soft skills wrapped around hard skills
  • Designed with outside-in thinking – standing in the shoes of the manager
  • No build cost, slightly more expensive to attend
  • Developed and facilitated by management practitioners
  • Uses practical business language
  • Covers leadership practices that are missing from most programs – manage demand, reduce waste, interpret data
  • Integrated design
  • Solves current business issues in real-time
  • Challenging activities 100% applied in role (no case studies)
  • Rich feedback that helps you get the most out of the program
  • Amazing proven ROIs
  • Teaches how and why not just what.
  • Earn a full university qualification at the end
  • Credly digital badge

External Consultants

  • Jargon kings – reinventing old concepts
  • Incentivised to sell next engagement
  • Very expensive
  • Lots of potential for scope creep
  • Don’t uplift your people’s skills – they give you the fish
  • Lots of theory and highly qualified smart people – typically not management practitioners
  • Produce large reports with lots of PowerPoint slides and recommendations telling you what to do
  • Recommendations are hard to implement
  • No accountability for when/if things go wrong or revert to how they were
  • Poor buy-in from leaders
  • Poor ROI

Practical & Accessible

Grounded in real-world applications rather than fluffy or academic theories, your team will be equipped to immediately apply what they learn to their role, ironing out actual problems your business experiences right now.

Enquire Now
Anita Cunningham
Let's Chat!
Available