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The Leadership Insider

Immerse, Inspire, and Innovate with The Leadership Insider, the official blog of QBS.

COE: A Win/Win/Win

October 6, 2023

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We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages one can gain depends on…

Empowering Better Leaders

Operational Excellence in Business

Transforming Global Service Delivery: Anila’s Journey with QBS

September 19, 2023

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Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

September 19, 2023

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Prior to engaging QBS, Lynley Corcoran and her team at Coles had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management…

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

September 19, 2023

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Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team at Coles were grappling with several challenges: They…

Transforming Global Service Delivery: Anila’s Journey with QBS

September 19, 2023

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0 Comments

Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

September 19, 2023

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0 Comments

Prior to engaging QBS, Lynley Corcoran and her team at Coles had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management…

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

September 19, 2023

/

0 Comments

Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team at Coles were grappling with several challenges: They…

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

September 19, 2023

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Matt and his team operated within the workforce planning function of Coles, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate details…

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

September 19, 2023

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Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility's operations due to lockdowns, and isolation periods. Graeme's primary objectives were to engage…

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

September 19, 2023

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0 Comments

Matt and his team operated within the workforce planning function of Coles, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate details…

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

September 19, 2023

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0 Comments

Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility's operations due to lockdowns, and isolation periods. Graeme's primary objectives were to engage…

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A New Approach: Neil Devlin’s COE Journey through Coles

September 19, 2023

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Prior to Neil's engagement with COE, he grappled with an array of challenges within his newly inherited Coles team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’…

Elevating Business Operations: True problem recognition and the comprehensive solution

September 19, 2023

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Tim Robinson’s organisation was dealing with several challenges within his business area, such as: Reactive resourcing. A cumbersome change management process for customers. Neglect of operational…

Building Leadership Excellence: Michelle’s Journey with COE

September 19, 2023

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0 Comments

Michelle was a disciplined, data-driven leader, even before engaging with COE. However, she faced a challenge: her team of leaders didn't share the same depth of analytical thinking. Gut feelings often…

A New Approach: Neil Devlin’s COE Journey through Coles

September 19, 2023

/

0 Comments

Prior to Neil's engagement with COE, he grappled with an array of challenges within his newly inherited Coles team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’…

Elevating Business Operations: True problem recognition and the comprehensive solution

September 19, 2023

/

0 Comments

Tim Robinson’s organisation was dealing with several challenges within his business area, such as: Reactive resourcing. A cumbersome change management process for customers. Neglect of operational…

Building Leadership Excellence: Michelle’s Journey with COE

September 19, 2023

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0 Comments

Michelle was a disciplined, data-driven leader, even before engaging with COE. However, she faced a challenge: her team of leaders didn't share the same depth of analytical thinking. Gut feelings often…

Unlocking Operational Excellence: Byron Brink’s Transformation Journey

September 19, 2023

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Before Byron Brink crossed paths with the COE program through Quality Business Services, he found himself navigating the complexities of Telstra's operations with a sense of uncertainty. His daily experience…

Revolutionising Risk: How QBS Shift the Operations Culture at a Major Bank

September 19, 2023

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In a rapidly evolving financial landscape, the Risk Division of a major bank faced a unique set of challenges. Unlike other divisions that had embraced process maturity and business excellence initiatives,…

Transforming Incident Management: Nicole Blackwell’s COE Journey

September 19, 2023

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In the fast-paced world of telecommunications, the pressure to deliver excellence while constantly reducing staff and resources is a familiar challenge. Nicole Blackwell, an Incident Management professional…

Transforming Field Leadership: Luke Freeman’s COE Journey

September 19, 2023

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In the world of telecommunications, field leadership plays a pivotal role in ensuring smooth operations and high performance. Luke Freeman, Senior Field Lead at a leading telco, found himself facing significant…

Transforming Project Management: A COE Success Story

September 18, 2023

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In the fast-paced world of telecommunications, project management is a critical discipline, ensuring that projects are delivered on time, within budget, and to the satisfaction of customers. Nathan, Portfolio…

Bringing Operational Excellence into a Consulting Practice: Damien’s Journey with COE

September 18, 2023

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0 Comments

Damien (a Consulting Principal in a large technology provider) and his business were under significant cost pressure driven by external market changes. Prior to engaging in Core Operational Excellence…

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The Leadership Insider

COE: A Win/Win/Win

Operational Excellence in Business

Transforming Global Service Delivery: Anila’s Journey with QBS

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

Transforming Global Service Delivery: Anila’s Journey with QBS

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

What Australian Business Leaders Say About QBS

Expert Insights into Leadership

A New Approach: Neil Devlin’s COE Journey through Coles

Elevating Business Operations: True problem recognition and the comprehensive solution

Building Leadership Excellence: Michelle’s Journey with COE

A New Approach: Neil Devlin’s COE Journey through Coles

Elevating Business Operations: True problem recognition and the comprehensive solution

Building Leadership Excellence: Michelle’s Journey with COE

Unlocking Operational Excellence: Byron Brink’s Transformation Journey

Revolutionising Risk: How QBS Shift the Operations Culture at a Major Bank

Transforming Incident Management: Nicole Blackwell’s COE Journey

Transforming Field Leadership: Luke Freeman’s COE Journey

Transforming Project Management: A COE Success Story

Bringing Operational Excellence into a Consulting Practice: Damien’s Journey with COE

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