In today’s ever-changing business world, organisations face a simple truth: you can’t outsource your problems. You have probably tried restructures, (more like shuffling deck chairs) or the death spiral of external consultants swarming all over your staff with no real benefit.

So maybe it’s time to take charge and fix your own challenges. It is likely to be the only solution that will stand the test of time. 

Embracing Responsibility: Be the Hero of Your Own Problems

Tackling those internal pain points before seeking external help is crucial. If you aren’t addressing the pain points before you move a process or function internally (and especially externally) then you are on a sure track to your processes becoming distant and still broken! So let’s chat about how you go about it.

Identify Your Performance Objectives: The Power Players of a Successful Ecosystem 

Every ecosystem has its performance objectives, the real judges of success: quality, speed, dependability, flexibility, and cost. Now, here’s the thing—there will be different definitions for each ecosystem and different relative weightings of importance, but at the core, customers are the lifeblood of any business.  There are particular operational decisions that you can make to balance their needs with your business priorities – you can have your cake and eat it!

Seeing Work as Processes: The Magic Ingredient for Optimisation

So it’s a fact… All work is a process! Some are more structured, some are a bit more “go with the flow.” But when you see everything through a process lens, that’s where the magic happens. By optimising and refining your processes, you’ll unlock the sweet spot of efficiency, effectiveness, and business-differentiating performance. It’s time to let the process be your guide and become a lean, mean optimisation machine!

The 4Vs Framework: Your Secret Weapon for Operating Model Design

The 4Vs framework is like having a secret weapon for operating model design. This framework helps you compare characteristics like volume, variety, variation, and visibility across your business. Wanna optimise processes, customer segments, and delivery channels? Using the 4Vs framework you can fine-tune that cost to serve and simultaneously gain a significant competitive edge.

Continuously Evolving Your Operating Model: Unleash Your Inner Changemaker

Ready to shake things up and try a different approach? Then it’s time you say ‘bye bye’ to outsourcing and hello to optimising your operating model with a continuous improvement mindset.

If you resonate with what you’ve read here, but think there might be some hard skills gaps in your organisation, then it’s time to check out our Core Operational Excellence program.

Employee engagement is a critical factor in the success of any organisation. However, many companies are grappling with declining engagement levels, employee turnover, ineffective leaders, and missed business goals. Traditional approaches like running campaigns or setting new targets are short-term solutions that fail to address the underlying issues. In this article, we will delve into the reasons why these quick-fix solutions are unsustainable and explore how embracing a different philosophy can lead to lasting improvements in employee engagement.

The Challenge of Sustainable Employee Engagement:

One common frustration organisations face is the decline in employee engagement, resulting in the loss of valuable talent. This downward trend can have severe consequences, such as increased staff attrition, higher costs, decline in service quality, and missed key performance indicators (KPIs).

Moreover, ineffective leaders and poor decision-making can exacerbate these issues. When leaders lack development and support, they struggle to make sound judgments, leading to frustration and a lack of confidence within their teams. This, in turn, negatively impacts business results and team morale.

The Need for a New Approach:

It is evident that previous approaches used to address these challenges have not yielded sustainable results. Initiatives like engagement campaigns, setting new targets, or providing generic training courses and mentors have proven ineffective in the long run.

Instead, organisations must adopt a new philosophy that prioritises creating a collaborative and empowering environment. Exceptional leaders proactively balance demand and capacity, recognising the interconnectedness of every aspect of the business. By fostering open and transparent conversations, leaders can resolve conflicting priorities and ensure all moving parts work together harmoniously.

Building Engaged and Effective Leaders:

To overcome these challenges, organisations should invest in developing their leaders. Rather than relying on superficial actions, leaders should focus on creating a positive work environment through open dialogue, active listening, and empowering their teams to solve problems.

In addition to leadership skills, effective leaders should possess business acumen and a deep understanding of the drivers that impact the organisation, such as processes and people. By equipping leaders with the necessary tools and providing relevant training opportunities, organisations can cultivate engaged leaders who build trust, empower their teams, and drive business success.

Moving Towards Sustainable Change:

To achieve sustainable improvements in employee engagement and leadership effectiveness, organisations must shift their approach. Merely relying on quick-fix solutions is no longer sufficient. Instead, organisations should prioritise developing an environment that fosters collaboration, empowers and trusts employees, and proactively balances demand and capacity.  We call this an “ASK ENVIRONMENT”.

Conclusion:

It’s time for organisations to move away from campaign crash-diets and embrace a more sustainable approach to employee engagement. By investing in the development of leaders and creating an environment of trust and collaboration, organisations can foster employee engagement, drive better business results, and nurture a culture of continuous improvement.

Remember, sustainable change starts with a shift in mindset and a commitment to empowering leaders and employees alike. Together, we can create a thriving work environment that fuels success and delivers long-term benefits for everyone involved.

I bet it wouldn’t take more than a few minutes for you to search your mind for a recent example of frustrations due to siloed business operations or failure to collaborate between departments. 

I also bet if you are reading this blog, you are the person who thinks differently in your organisation! You’re the one who can see the collective potential of your organisation if only there was a way to leverage it – right?

You’ve seen the red lights on the dashboard, customer complaints increasing, negative feedback, and the delicate balance between satisfied and unsatisfied customers begins to tip in the wrong direction. The drive to do more with less, while initially appealing, can have unintended consequences that compromise overall performance and efficiency.

Is it time to “Think Differently”?

Let’s address the root causes of these frustrations and explore the power of thinking differently, by embracing collaborative systems thinking, critical thinking, and outside-in thinking. But only if you’re ready to unlock transformative solutions, enhance customer satisfaction, AND achieve sustainable growth.

Collaborative Systems Thinking: Breaking Down Silos for Synergy

In the quest for efficiency and effectiveness, organisations often find themselves working in silos where departments operate independently and fail to communicate and collaborate effectively. This siloed approach leads to duplication, inefficiency, and wasted resources. Collaborative systems thinking provides the answer by recognising that no single part of a business is more important than another. It emphasises the interconnectedness of different teams and functions and encourages open, transparent conversations. By proactively managing dependencies and fostering dialogue, your organisation can eliminate silos, harness the power of synergy, and drive collective success too!

Critical Thinking: Unleashing the Power of Analysis and Reasoning

To navigate complex business challenges, leaders need more than cookie-cutter solutions and superficial analysis. Critical thinking offers a disciplined process of actively questioning, analysing, interpreting, synthesising, and evaluating information. It goes beyond mere surface-level assessments and embraces intellectual values such as clarity, accuracy, precision, and sound evidence. By taking the time to evaluate information, test assumptions, and draw informed inferences, leaders can make more informed decisions, identify underlying issues, and uncover innovative solutions. Critical thinking acts as a “bullshit detector” and enables leaders to approach challenges with a reasoned and thoughtful mindset.

Outside-In Thinking: Prioritising Customers and Holistic Impact

A customer-centric approach is paramount in today’s business landscape. Outside-in thinking encourages leaders to prioritise customer satisfaction while considering the impact on other areas of their business. By adopting systems thinking, leaders can analyse and understand the upstream and downstream dependencies that influence customer experiences. It involves viewing the organisation from the outside, gaining insights into customer needs, and aligning internal processes and functions to meet those needs. Outside-in thinking ensures that decisions are made with a holistic perspective, leading to sustainable growth and customer loyalty.

Conclusion

To overcome the frustrations and challenges faced by organisations, it’s essential to embrace a new way of thinking. Collaborative systems thinking breaks down silos, fosters collaboration, and maximises the potential of teams working together. Critical thinking empowers leaders to analyse and reason, enabling them to make informed decisions and uncover innovative solutions. Outside-in thinking ensures a customer-centric approach, aligning internal processes with customer needs for sustainable growth. By adopting these different thinking approaches, organisations can transform their operations, enhance customer satisfaction, and achieve long-term success in a rapidly changing business landscape. It’s time to think differently and unleash the full potential of your organisation.

If you’re ready to advocate for some different thinking in your organisation, book a call with us to chat about your unique business situation, and how we might be able to help with one of our operational excellence programs.