Bye Bye Outsourcing: Be the Hero of Your Own Problems and Optimise Your Operating Model!

In today’s ever-changing business world, organisations face a simple truth: you can’t outsource your problems. You have probably tried restructures, (more like shuffling deck chairs) or the death spiral of external consultants swarming all over your staff with no real benefit.

So maybe it’s time to take charge and fix your own challenges. It is likely to be the only solution that will stand the test of time. 

Embracing Responsibility: Be the Hero of Your Own Problems

Tackling those internal pain points before seeking external help is crucial. If you aren’t addressing the pain points before you move a process or function internally (and especially externally) then you are on a sure track to your processes becoming distant and still broken! So let’s chat about how you go about it.

Identify Your Performance Objectives: The Power Players of a Successful Ecosystem 

Every ecosystem has its performance objectives, the real judges of success: quality, speed, dependability, flexibility, and cost. Now, here’s the thing—there will be different definitions for each ecosystem and different relative weightings of importance, but at the core, customers are the lifeblood of any business.  There are particular operational decisions that you can make to balance their needs with your business priorities – you can have your cake and eat it!

Seeing Work as Processes: The Magic Ingredient for Optimisation

So it’s a fact… All work is a process! Some are more structured, some are a bit more “go with the flow.” But when you see everything through a process lens, that’s where the magic happens. By optimising and refining your processes, you’ll unlock the sweet spot of efficiency, effectiveness, and business-differentiating performance. It’s time to let the process be your guide and become a lean, mean optimisation machine!

The 4Vs Framework: Your Secret Weapon for Operating Model Design

The 4Vs framework is like having a secret weapon for operating model design. This framework helps you compare characteristics like volume, variety, variation, and visibility across your business. Wanna optimise processes, customer segments, and delivery channels? Using the 4Vs framework you can fine-tune that cost to serve and simultaneously gain a significant competitive edge.

Continuously Evolving Your Operating Model: Unleash Your Inner Changemaker

Ready to shake things up and try a different approach? Then it’s time you say ‘bye bye’ to outsourcing and hello to optimising your operating model with a continuous improvement mindset.

If you resonate with what you’ve read here, but think there might be some hard skills gaps in your organisation, then it’s time to check out our Core Operational Excellence program.

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1 reply
  1. Avatar
    Jan says:

    Helping organisations to define their core services and the processes that underpin them is always rewarding. At first it may seem like hard work, but then suddenly a clear path is revealed between what we do and what our stakeholders value. Using the approaches outlined above, you’ll see so many opportunities to make things better.


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