Quality Business Services

The Leadership Insider

Immerse, Inspire, and Innovate with The Leadership Insider, the official blog of QBS.

Leadership OQ: The Missing Piece in the Leadership Puzzle

You have heard about EQ and it's importance for leaders.  But have you heard about OQ?  It is the missing piece of the leadership puzzle. What is Leadership OQ?  Why is it important? Listen to our…
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Trending Topics

Leadership DevelopmentOperational ExcellenceQuality Business Serviceseffective leadershipTeam ManagementBusiness TransformationBusiness GrowthBusiness ImprovementLeadership Skills AuditEmployee EngagementDelegating EffectivelyStrategic LeadershipLeadership TrustEmpowering EmployeesLeadership Consultant Melbourne

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  • Evolving Leadership Styles: Adapting to the Future of Work
  • Transformative Leadership: Inspiring Continuous Process Improvement
  • Unraveling the Power of Data-Based Decision Making

Empowering Leaders with OQ

Operational Excellence in Business

How Developing Business Acumen Can Transform Your Leadership Skills - Quality Business ServicesQuality Business Services

How Developing Business Acumen Can Transform Your Leadership Skills

Developing business acumen is vital for leaders to drive growth and improvement. Discover practical steps to enhance your skills today.
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How Leadership Coaching Services Can Transform Your Organisation - Quality Business ServicesQuality Business Services

How Leadership Coaching Services Can Transform Your Organisation

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Discover how leadership coaching services can enhance communication, decision-making, and employee engagement for organisational success.
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Achieving the impossible

Collaborative Cycle Time Improvement: Kali’s COE Journey

Kali and her leaders managed a key customer-facing function.  The problem was that, over time, the processes had become complicated and cycle times had blown out.  Whilst the team followed the processes,…
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How Developing Business Acumen Can Transform Your Leadership Skills - Quality Business ServicesQuality Business Services

How Developing Business Acumen Can Transform Your Leadership Skills

Developing business acumen is vital for leaders to drive growth and improvement. Discover practical steps to enhance your skills today.
Read more
How Leadership Coaching Services Can Transform Your Organisation - Quality Business ServicesQuality Business Services

How Leadership Coaching Services Can Transform Your Organisation

/
1 Comment
Discover how leadership coaching services can enhance communication, decision-making, and employee engagement for organisational success.
Read more
Achieving the impossible

Collaborative Cycle Time Improvement: Kali’s COE Journey

Kali and her leaders managed a key customer-facing function.  The problem was that, over time, the processes had become complicated and cycle times had blown out.  Whilst the team followed the processes,…
Read more
Operational Excellence and Agile Integration - Quality Business ServicesQuality Business Services

Operational Excellence and Agile Integration: Alison’s COE Journey

When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…
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Operational Excellence in Claims Management - Quality Business ServicesQuality Business Services

Operational Excellence in Claims Management: Scott’s COE Journey

As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…
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Operational Excellence and Agile Integration - Quality Business ServicesQuality Business Services

Operational Excellence and Agile Integration: Alison’s COE Journey

When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…
Read more
Operational Excellence in Claims Management - Quality Business ServicesQuality Business Services

Operational Excellence in Claims Management: Scott’s COE Journey

As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…
Read more

Client Testimonials

What Australian Business Leaders Say About QBS

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Building Better Leaders

Expert Insights into Leadership

Raising Business Maturity: Alex’s COE Journey - Quality Business ServicesQuality Business Services

Raising Business Maturity: Alex’s COE Journey

Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…
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Transforming Dispute Resolution: Tim’s COE Journey - Quality Business ServicesQuality Business Services

Transforming Dispute Resolution: Tim’s COE Journey

As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…
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COE: A Win/Win/Win

We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…
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Raising Business Maturity: Alex’s COE Journey - Quality Business ServicesQuality Business Services

Raising Business Maturity: Alex’s COE Journey

Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…
Read more
Transforming Dispute Resolution: Tim’s COE Journey - Quality Business ServicesQuality Business Services

Transforming Dispute Resolution: Tim’s COE Journey

As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…
Read more

COE: A Win/Win/Win

We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…
Read more

Transforming Global Service Delivery: Anila’s Journey with QBS

Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…
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Soft Skills Need Hard Skills Too: Lynley Corcoran and QBS

Prior to engaging QBS, Lynley Corcoran and her HR team had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management skills…
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From Firefighting to Strategic Planning: Rich James’ COE Journey

Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team of supply chain planners at a large retailer were grappling…
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Leading from Analytics to Leadership: Matt’s COE Journey

Matt and his team operated within the workforce planning function of a large retailer, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate…
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Reviving Engagement and Leadership: Graeme Lee’s COE Experience

Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility's operations due to lockdowns, and isolation periods.  Graeme's primary objectives were to engage…
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A New Approach: Neil Devlin’s COE Journey

Prior to Neil's engagement with COE, he grappled with an array of challenges within his newly inherited team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’…
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