Alan, an executive in a large IT&T organisation, found himself facing significant challenges as the NBN (National Broadband Network) approached full rollout. Additionally, there was a strategic push…

Grant, the General Manager of International Field Services, embarked on a transformative journey when he enrolled in the Core Operational Excellence (COE) program. With a technical background and over…

As the manager of one of the largest client contact centres in MLC, Charlotte was well aware of the importance of delivering exceptional service. However, she felt there was something missing—an opportunity…

As the Head of People Services at an Australian bank, Andrew had a strong background in process thinking and operational management. However, he faced a significant challenge – his leadership team lacked…

Luke, the Head of Testing in a large IT function of an Australian bank, faced several challenges within his department before engaging in the COE program. The team lacked structure and a systematic approach…

Introduction: A Leader's Guilt  It's an all-too-familiar refrain from leaders – they simply don't have the time to pause and think. Oddly enough, this essential act often carries a heavy burden of…

If you've worked across different organisations, you've likely noticed that each one has its own unique personality, strengths, and weaknesses. My last corporate role at General Electric profoundly influenced…

Too much work, not enough people. How often do leaders complain about being under-resourced? Chances are, you've probably said it yourself at some point. We are in a crisis of talent, and it seems there…

Do you find yourself facing several operational challenges? Here's the scenario: Your team's backlog is growing, even though there doesn't seem to be an increase in demand. Your team is putting…

The Power of Analytical Thinking Have you ever encountered individuals who cherry-pick facts and data to bolster their opinions, disregarding anything that doesn't align with their narrative? There's…

Do you remember your first leadership role? I do.  In an instant, I shifted from managing my own tasks to overseeing a national team of 8 staff and 30 contractors. My responsibilities now encompassed…

In today's rapidly evolving business landscape, organisations face numerous challenges, from declining employee engagement to ineffective leadership. Traditional management approaches often fall short,…

Before partnering with QBS, a large IT&T company found itself grappling with significant challenges. External consultants were brought in, hoping to "fix" the organisation, but their presence was intrusive…

In today's ever-changing business world, organisations face a simple truth: you can't outsource your problems. You have probably tried restructures, (more like shuffling deck chairs) or the death spiral…

Before engaging with QBS, this organisation was struggling to change behaviours and achieve operational and business improvement. It faced a culture that lacked focus on the customer and failed to effectively…

Employee engagement is a critical factor in the success of any organisation. However, many companies are grappling with declining engagement levels, employee turnover, ineffective leaders, and missed business…

Janet Robinson (client) - Testimonial Before engaging with QBS, our organisation had been grappling with process improvement efforts that were arduous and lacking in results. Projects often encountered…

I bet it wouldn’t take more than a few minutes for you to search your mind for a recent example of frustrations due to siloed business operations or failure to collaborate between departments.  I…

The world of professional development is evolving, and in the heart of this change lies the transformative 70/20/10 learning model. As more businesses appreciate the impact of continued learning on their…

Unleash Your Leadership Potential and Embrace Operational Excellence. Imagine a workplace where leaders trust their teams, focus on strategic goals, and anticipate and prevent issues before they even…

We've all heard the old adage: "The only constant in life is change." But when unexpected change takes the form of a crisis, your business could find itself navigating uncharted waters. In times like these,…

An organisation's success is no happy accident. It's a masterpiece crafted meticulously by skilled artisans known as leaders. Just as DNA forms the blueprint for every living organism, specific traits…

In the hustle and bustle of the corporate world, it may seem unusual to draw upon the wisdom of a Zen monk. However, their teachings, rooted in mindfulness, presence, and balance, offer unique insights…

The corporate world is often likened to a jungle. It's dense, competitive, filled with diverse creatures, and riddled with both seen and unseen challenges. To survive and thrive, leaders must navigate…

In our mission to glean wisdom, leadership lessons aren't confined to the realm of boardrooms, management handbooks, or corporate seminars. They surround us, pervade our daily lives, and occasionally emerge…

In the modern business landscape, success hinges not only on innovation but on continuous improvement. Leaders play a vital role in fostering this culture of persistent growth and evolution. This concept,…