Quality Business Services

The Leadership Insider

Immerse, Inspire, and Innovate with The Leadership Insider, the official blog of QBS.

Collaborative Cycle Time Improvement: Kali’s COE Journey

December 16, 2024

Kali and her leaders managed a key customer-facing function. The problem was that, over time, the processes had become complicated and cycle times had blown out. Whilst the team followed the processes,…

Empowering Better Leaders

Operational Excellence in Business

Quality Business Services

Operational Excellence and Agile Integration: Alison’s COE Journey

November 26, 2024

When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…

Quality Business Services

Operational Excellence in Claims Management: Scott’s COE Journey

November 26, 2024

As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…

Quality Business Services

Raising Business Maturity: Alex’s COE Journey

November 26, 2024

Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…

Quality Business Services

Operational Excellence and Agile Integration: Alison’s COE Journey

November 26, 2024

When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…

Quality Business Services

Operational Excellence in Claims Management: Scott’s COE Journey

November 26, 2024

As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…

Quality Business Services

Raising Business Maturity: Alex’s COE Journey

November 26, 2024

Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…

Quality Business Services

Transforming Dispute Resolution: Tim’s COE Journey

November 26, 2024

As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…

COE: A Win/Win/Win

October 6, 2023

/

0 Comments

We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…

Quality Business Services

Transforming Dispute Resolution: Tim’s COE Journey

November 26, 2024

As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…

COE: A Win/Win/Win

October 6, 2023

/

0 Comments

We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…

Client Testimonials

What Australian Business Leaders Say About QBS

More Testimonials

Building Better Leaders

Expert Insights into Leadership

Transforming Global Service Delivery: Anila’s Journey with QBS

September 19, 2023

/

0 Comments

Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

September 19, 2023

/

0 Comments

Prior to engaging QBS, Lynley Corcoran and her team at Coles had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management…

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

September 19, 2023

/

0 Comments

Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team at Coles were grappling with several challenges: They…

Transforming Global Service Delivery: Anila’s Journey with QBS

September 19, 2023

/

0 Comments

Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

September 19, 2023

/

0 Comments

Prior to engaging QBS, Lynley Corcoran and her team at Coles had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management…

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

September 19, 2023

/

0 Comments

Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team at Coles were grappling with several challenges: They…

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

September 19, 2023

/

0 Comments

Matt and his team operated within the workforce planning function of Coles, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate details…

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

September 19, 2023

/

0 Comments

Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility's operations due to lockdowns, and isolation periods. Graeme's primary objectives were to engage…

A New Approach: Neil Devlin’s COE Journey through Coles

September 19, 2023

/

0 Comments

Prior to Neil's engagement with COE, he grappled with an array of challenges within his newly inherited Coles team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’…

Elevating Business Operations: True problem recognition and the comprehensive solution

September 19, 2023

/

0 Comments

Tim Robinson’s organisation was dealing with several challenges within his business area, such as: Reactive resourcing. A cumbersome change management process for customers. Neglect of operational…

Building Leadership Excellence: Michelle’s Journey with COE

September 19, 2023

/

0 Comments

Michelle was a disciplined, data-driven leader, even before engaging with COE. However, she faced a challenge: her team of leaders didn't share the same depth of analytical thinking. Gut feelings often…

Unlocking Operational Excellence: Byron Brink’s Transformation Journey

September 19, 2023

/

0 Comments

Before Byron Brink crossed paths with the COE program through Quality Business Services, he found himself navigating the complexities of Telstra's operations with a sense of uncertainty. His daily experience…

Load More Articles

The Leadership Insider

Collaborative Cycle Time Improvement: Kali’s COE Journey

Operational Excellence in Business

Operational Excellence and Agile Integration: Alison’s COE Journey

Operational Excellence in Claims Management: Scott’s COE Journey

Raising Business Maturity: Alex’s COE Journey

Operational Excellence and Agile Integration: Alison’s COE Journey

Operational Excellence in Claims Management: Scott’s COE Journey

Raising Business Maturity: Alex’s COE Journey

Transforming Dispute Resolution: Tim’s COE Journey

COE: A Win/Win/Win

Transforming Dispute Resolution: Tim’s COE Journey

COE: A Win/Win/Win

What Australian Business Leaders Say About QBS

Expert Insights into Leadership

Transforming Global Service Delivery: Anila’s Journey with QBS

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

Transforming Global Service Delivery: Anila’s Journey with QBS

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

A New Approach: Neil Devlin’s COE Journey through Coles

Elevating Business Operations: True problem recognition and the comprehensive solution

Building Leadership Excellence: Michelle’s Journey with COE

Unlocking Operational Excellence: Byron Brink’s Transformation Journey

About QBS

Get Started

Programs

Join The QBS Newsletter for Leadership Insights, Tips and More!

Enter your details to receive the IOE Info Pack by email.

Enter your details to receive the COE Info Pack by email.

The Leadership Insider

Trending Topics

Tags

Operational Excellence in Business

What Australian Business Leaders Say About QBS

Expert Insights into Leadership

About QBS

Get Started

Programs