You have heard about EQ and it's importance for leaders. But have you heard about OQ? It is the missing piece of the leadership puzzle.
What is Leadership OQ? Why is it important?
Listen to our…
https://qualitybusinessservices.com.au/wp-content/uploads/2024/07/Untitled-design-6.png900900Anita Cunninghamhttps://qualitybusinessservices.com.au/wp-content/uploads/2023/05/quality-business-services-melbourne-logo.pngAnita Cunningham2025-03-17 16:11:502025-03-17 16:33:13Leadership OQ: The Missing Piece in the Leadership Puzzle
https://qualitybusinessservices.com.au/wp-content/uploads/2025/02/developing-business-acumen-quality-business-services.webp8001200Anita Cunninghamhttps://qualitybusinessservices.com.au/wp-content/uploads/2023/05/quality-business-services-melbourne-logo.pngAnita Cunningham2025-02-24 13:32:442025-03-04 15:18:15How Developing Business Acumen Can Transform Your Leadership Skills
Kali and her leaders managed a key customer-facing function.  The problem was that, over time, the processes had become complicated and cycle times had blown out. Whilst the team followed the processes,…
https://qualitybusinessservices.com.au/wp-content/uploads/2025/02/developing-business-acumen-quality-business-services.webp8001200Anita Cunninghamhttps://qualitybusinessservices.com.au/wp-content/uploads/2023/05/quality-business-services-melbourne-logo.pngAnita Cunningham2025-02-24 13:32:442025-03-04 15:18:15How Developing Business Acumen Can Transform Your Leadership SkillsQuality Business Services
Kali and her leaders managed a key customer-facing function.  The problem was that, over time, the processes had become complicated and cycle times had blown out. Whilst the team followed the processes,…
When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…
As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…
When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…
As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…
Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…
As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…
We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…
Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…
As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…
We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…
Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…
https://qualitybusinessservices.com.au/wp-content/uploads/2023/09/AC-this-is-the-best-of-what-was-offered-httpsqualitybusinessservices.com_.aublogtransforming-global-service-delivery-anilas-journey-with-qbs.png9311200Anita Cunninghamhttps://qualitybusinessservices.com.au/wp-content/uploads/2023/05/quality-business-services-melbourne-logo.pngAnita Cunningham2023-09-19 12:16:192025-09-25 08:29:09Transforming Global Service Delivery: Anila’s Journey with QBS
Prior to engaging QBS, Lynley Corcoran and her HR team had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management skills…
https://qualitybusinessservices.com.au/wp-content/uploads/2023/09/13.png9311200Anita Cunninghamhttps://qualitybusinessservices.com.au/wp-content/uploads/2023/05/quality-business-services-melbourne-logo.pngAnita Cunningham2023-09-19 12:13:142025-09-25 08:38:27Soft Skills Need Hard Skills Too: Lynley Corcoran and QBS
Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team of supply chain planners at a large retailer were grappling…
Matt and his team operated within the workforce planning function of a large retailer, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate…
Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility's operations due to lockdowns, and isolation periods.Â
Graeme's primary objectives were to engage…
Prior to Neil's engagement with COE, he grappled with an array of challenges within his newly inherited team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’…