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The Leadership Insider

Immerse, Inspire, and Innovate with The Leadership Insider, the official blog of QBS.

Leadership OQ: The Missing Piece in the Leadership Puzzle

March 17, 2025

You have heard about EQ and it's importance for leaders. But have you heard about OQ? It is the missing piece of the leadership puzzle. What is Leadership OQ? Why is it important? Listen to our…

Empowering Leaders with OQ

Operational Excellence in Business

Quality Business Services

How Developing Business Acumen Can Transform Your Leadership Skills

February 24, 2025

Developing business acumen is vital for leaders to drive growth and improvement. Discover practical steps to enhance your skills today.

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How Leadership Coaching Services Can Transform Your Organisation

February 7, 2025

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Discover how leadership coaching services can enhance communication, decision-making, and employee engagement for organisational success.

Collaborative Cycle Time Improvement: Kali’s COE Journey

December 16, 2024

Kali and her leaders managed a key customer-facing function. The problem was that, over time, the processes had become complicated and cycle times had blown out. Whilst the team followed the processes,…

Quality Business Services

How Developing Business Acumen Can Transform Your Leadership Skills

February 24, 2025

Developing business acumen is vital for leaders to drive growth and improvement. Discover practical steps to enhance your skills today.

Quality Business Services

How Leadership Coaching Services Can Transform Your Organisation

February 7, 2025

/

1 Comment

Discover how leadership coaching services can enhance communication, decision-making, and employee engagement for organisational success.

Collaborative Cycle Time Improvement: Kali’s COE Journey

December 16, 2024

Kali and her leaders managed a key customer-facing function. The problem was that, over time, the processes had become complicated and cycle times had blown out. Whilst the team followed the processes,…

Quality Business Services

Operational Excellence and Agile Integration: Alison’s COE Journey

November 26, 2024

When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…

Quality Business Services

Operational Excellence in Claims Management: Scott’s COE Journey

November 26, 2024

As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…

Quality Business Services

Operational Excellence and Agile Integration: Alison’s COE Journey

November 26, 2024

When Alison’s company decided to implement agile principles across the whole organisation, there was uncertainty over how this would work in operational teams. Agile had its origins in software development,…

Quality Business Services

Operational Excellence in Claims Management: Scott’s COE Journey

November 26, 2024

As an experienced manager of complex claims in the financial services sector, Scott was well aware of the unique challenges his team faced. Unlike typical operational teams, his group of experts dealt…

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Raising Business Maturity: Alex’s COE Journey

November 26, 2024

Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…

Quality Business Services

Transforming Dispute Resolution: Tim’s COE Journey

November 26, 2024

As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…

COE: A Win/Win/Win

October 6, 2023

We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…

Quality Business Services

Raising Business Maturity: Alex’s COE Journey

November 26, 2024

Alex’s background is typical of many COE graduates as she had worked her way up from being ‘on the tools’. She had excellent instincts for operational excellence but lacked formal leadership training. Embarking…

Quality Business Services

Transforming Dispute Resolution: Tim’s COE Journey

November 26, 2024

As the manager of an internal dispute resolution team in the financial services sector, Tim was a passionate advocate for his organisation’s customers. Any complaints that weren’t resolved within the…

COE: A Win/Win/Win

October 6, 2023

We are often asked about the myriad of benefits our Core Operational Excellence (COE) program brings to individuals, leaders, and organisations. However, the specific advantages to be gained depends on…

Transforming Global Service Delivery: Anila’s Journey with QBS

September 19, 2023

Anila managed an international telecommunications service centre and her team faced numerous challenges. Their responsibilities included providing global customer support in multiple languages, all while…

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

September 19, 2023

Prior to engaging QBS, Lynley Corcoran and her team at Coles had done extensive work on soft skill development programs. These programs were highly beneficial, but they lacked the operational management…

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

September 19, 2023

Rich and his team were eager to explore new approaches and make changes, particularly in harnessing the potential of their data. He and his team at Coles were grappling with several challenges: They…

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

September 19, 2023

Matt and his team operated within the workforce planning function of Coles, planning for a workforce of tens of thousands of team members. Their analytics-focused team was immersed in intricate details…

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

September 19, 2023

Graeme faced the formidable challenges posed by the COVID-19 pandemic, which disrupted his facility's operations due to lockdowns, and isolation periods. Graeme's primary objectives were to engage…

A New Approach: Neil Devlin’s COE Journey through Coles

September 19, 2023

Prior to Neil's engagement with COE, he grappled with an array of challenges within his newly inherited Coles team and region. These issues encompassed a team that lacked cohesion and experience, an ‘average’…

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The Leadership Insider

Leadership OQ: The Missing Piece in the Leadership Puzzle

Operational Excellence in Business

How Developing Business Acumen Can Transform Your Leadership Skills

How Leadership Coaching Services Can Transform Your Organisation

Collaborative Cycle Time Improvement: Kali’s COE Journey

How Developing Business Acumen Can Transform Your Leadership Skills

How Leadership Coaching Services Can Transform Your Organisation

Collaborative Cycle Time Improvement: Kali’s COE Journey

Operational Excellence and Agile Integration: Alison’s COE Journey

Operational Excellence in Claims Management: Scott’s COE Journey

Operational Excellence and Agile Integration: Alison’s COE Journey

Operational Excellence in Claims Management: Scott’s COE Journey

What Australian Business Leaders Say About QBS

Expert Insights into Leadership

Raising Business Maturity: Alex’s COE Journey

Transforming Dispute Resolution: Tim’s COE Journey

COE: A Win/Win/Win

Raising Business Maturity: Alex’s COE Journey

Transforming Dispute Resolution: Tim’s COE Journey

COE: A Win/Win/Win

Transforming Global Service Delivery: Anila’s Journey with QBS

Soft Skills Need Hard Skills Too: Lynley Corcoran’s QBS Journey at Coles

From Firefighting to Strategic Planning: Rich James’ COE Journey at Coles

Leading from Analytics to Leadership: Matt’s COE Journey at Coles

Reviving Engagement and Leadership: Graeme Lee’s COE Experience at Coles

A New Approach: Neil Devlin’s COE Journey through Coles

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