Organisations are under increasing pressure to be more productive, provide higher quality services and grow the bottom line whilst engaging and retaining their people. The traditional approach of short term cost cutting is unlikely to achieve all of these objectives and is therefore unsustainable. There has to be a better way – and there is.
Numerous studies (US, European and Australian) have proven that organisations with high business excellence scores outperform those with low scores (based on financial and non-financial measures).
Strategic Business Excellence is a program that gives leaders a working knowledge of the principles that underpin business excellence frameworks and provide the opportunity to develop action plans that will close the business excellence gap in a sustainable way. It will enable you to translate business strategy into operational reality while balancing the demands of the business and customers. This program introduces business excellence principles and concepts in a way that is both practical and relevant to Senior Leaders.
A number of models are covered many of which have identified immediate opportunities through optimising the organisation design and resource approach. Coaching is available and encouraged.
We also provide strategy consulting such as logistics and operational strategy for a rapidly growing resources company, quality management strategy in financial services and various continuous improvement strategies.
Most people are promoted to their first management position due to their strong technical skills and their ‘potential’. They may find themselves sent on leadership courses but how are they being taught to manage? Probably by trial and error. Leadership and management skills are complementary – we want both great managers and great leaders.
We have a customisable program, aligned to the business excellence framework and principles, which develops these skills and disciplines in a very practical way. The program has been accredited by Swinburne University of Technology and successful completion will lead to the award of a Diploma of Leadership and Management.
Managers develop operating rhythms, customer-facing metrics, a systems thinking mindset, strategic plans, demand and capacity management, waste reduction, flexible and engaged teams, genuine root cause analysis, process controls and much more.
Over approximately six months, your managers could, as an example:
Continuous improvement thinking is one of several business excellence principles. It is most effective when leaders have working knowledge of all business excellence principles therefore this program complements our other services. Many organisations have embarked on a continuous improvement journey but had false starts – we will provide advice on the best way forward for you. In some cases, this may mean delaying so that you address other gaps first thereby avoiding the false start.
Continuous improvement services offered include strategy, developing leadership and sponsorship capability, development of technical capability from partial to multi-day programs (depending on your needs), coaching, workshop facilitation, statistical analysis and project execution.
Lean Six Sigma is a continuous process improvement methodology. In essence, it is a data-driven approach to reduce process defects and variation to a level acceptable to the customer of the process.
There are a number of key principles applied when improving business processes using the Lean Six Sigma methodology.
Continuous Improvement facilitation examples include:
Anita Cunningham founded Quality Business Services in 2004. She is an experienced Lean Six Sigma practitioner and business leader. She has extensive Lean Six Sigma project and training experience gained over many years in industry including five years with General Electric (GE). This is further enhanced by her hands-on strategy consulting experience gained with a highly regarded international management consultancy firm. She has experience in numerous industry segments such as transport, telecommunications, oil & gas, manufacturing, financial services, mining.
Her qualifications include Lean Six Sigma Master Black Belt (MBB) certification from GE, Bachelor of Chemical Engineering (Hons.), Master of Business Administration (MBA), Certificate IV in Training and Assessment and Graduate AICD Company Directors Course (GAICD).
Joe has been Practice Manager at Quality Business Services since 2004. He has extensive experience in the building and construction, logistics and transport industries. Joe provides the behind the scenes support to ensure our client’s needs are consistently met.
Quality Business Services utilise a team of skilled facilitators and consultants to deliver a great experience for our clients. All facilitators each have many years of management and business improvement experience.